Shipping & Returns

SHIPPING & DELIVERY

Handcrafted Quality & Dispatch Times

All of our candles and wax melts are 100% handmade in small batches. To ensure the highest quality scent throw, our natural coconut wax blend goes through a careful curing process, allowing the wax to set and the luxury fragrances to fully blossom.

• Dispatch Time: Please allow 3–5 working days for your order to be freshly poured, cured, and prepared for dispatch.

• UK Estimated Delivery: 7–11 working days total from the date of order (includes preparation, curing, and transit time).

• High Demand Periods: During peak seasons, fulfillment may take an extra 1–2 days. Any temporary delays will be clearly highlighted in our site banner.

UK & International Shipping Rates

Note: Shipping costs are weight-based at checkout. Days in transit exclude weekends and UK public holidays. International orders may be subject to local import duties and custom fees, which are the buyer's responsibility.

RETURNS & EXCHANGES

We want you to love your Milo Candles order. If you need to make a return, we accept requests within 14 days of delivery.

Return Eligibility Criteria:

• Item must be completely unused, unlit, and in its original packaging.

• Returned in the original, sellable condition without marks or damage.

• Accompanied by a receipt or proof of purchase.

• Returned at the buyer's expense using a tracked shipping service.

Please note: Items bought through third-party stockists or retailers must be returned directly to the original seller.

How to Initiate a Return:

1. Email our support team at milocandles@gmail.com with your Order Number and reason for return.

2. If your order arrived damaged or defective, please attach clear photos of the issue.

3. Our team will review your request and provide the correct return warehouse address. (Please do not send returns to our registered office address, as they cannot be processed there).

REFUNDS, SALE ITEMS & GIFTS

• Processing Refunds: Once your return is received and inspected, we will notify you via email. Approved refunds will be credited to your original payment method within 14 working days.

• Sale Items: Only regular-priced items are eligible for a refund. Sale items and promotional bundles are final sale.

• Gift Returns: If marked as a gift upon purchase, you will receive a store credit voucher for the value of the returned item once received.

• Late or Missing Refunds: If you haven't received your refund after 14 days, please check your bank account and card issuer first, as processing times vary before posting. If you still need help, reach out to milocandles@gmail.com.